Refund Policy

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1. Introduction

This Refund Policy outlines the terms and conditions for returns and refunds of products purchased from Zimravenax through our website zimravenax.ddd.

2. Company Information

Company Name: Zimravenax

Address: Rovakatu 13, 96100 Rovaniemi, Finland

Email: info@zimravenax.world

Email: contact@zimravenax.world

Email: support@zimravenax.world

Email: help@zimravenax.world

3. Right of Withdrawal

In accordance with European Union consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), receive the product.

4. How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement to:

• Email: info@zimravenax.world
• Address: Rovakatu 13, 96100 Rovaniemi, Finland

You may use the model withdrawal form provided below, but it is not obligatory.

5. Return of Products

If you decide to return a product:

• You must return the product to us without undue delay and in any event not later than 14 days after you have informed us of your withdrawal
• The product must be returned in its original packaging, unopened and unused
• You are responsible for the direct cost of returning the product
• We will refund you the price you paid for the product

6. Refund Process

We will process your refund:

• Within 14 days after we receive the returned product, or
• Within 14 days after you provide proof that you have returned the product (whichever is earlier)

We will refund you using the same means of payment that you used for the original transaction. You will not incur any fees as a result of the refund.

7. Conditions for Refund

To be eligible for a refund, the product must:

• Be returned within the 14-day withdrawal period
• Be in its original, unopened condition
• Include all original packaging and documentation
• Not be damaged or used

8. Exceptions to the Right of Withdrawal

Your right of withdrawal does not apply to:

• Products that have been opened or used
• Products that are not in their original condition
• Customized or personalized products

9. Defective Products

If you receive a defective or damaged product, please contact us immediately at info@zimravenax.world. We will:

• Investigate the issue
• Provide a replacement product, or
• Issue a full refund

You may be required to provide photographs or other evidence of the defect or damage.

10. Shipping Costs

If you exercise your right of withdrawal:

• You will bear the direct cost of returning the product
• We will refund the standard shipping costs you paid for the original order
• If you chose a premium shipping method, we will only refund the cost of standard shipping

11. Model Withdrawal Form

If you wish to withdraw from your purchase, you may use the following form (not obligatory):

12. Geographic Scope and Advertising Compliance

This refund policy applies to purchases made through our website operating from Finland. Our products and advertising comply with Finnish and European Union regulations, as well as Google Ads policies for dietary supplements.

We advertise our dietary supplements in compliance with Google Ads policies, which require that we:

• Do not make unsubstantiated health or medical claims
• Do not target sensitive health conditions
• Do not guarantee specific health outcomes
• Clearly disclose that products are dietary supplements, not medicines
• Present accurate product information without exaggeration

13. Contact Us

If you have questions about returns or refunds, please contact us:

Email: info@zimravenax.world

Address: Rovakatu 13, 96100 Rovaniemi, Finland